Build Resilience as Part of our COVID-19 Recovery

We are flying blind.

As Ohio restarts its economy, no one knows what to expect. We scarcely know what has already happened, let alone what might happen next. We are making important decisions with astonishingly little information.

Will there be a vaccine or a treatment? Does having the virus provide long-lasting immunity? How many people have really had it? What is the actual mortality rate? Can we do the testing that will be required? None of these questions can be answered today.

Stay-at-home orders and social distancing have preserved our health care system, saved lives, and given us time to prepare for future waves of infection. But these measures have done nothing to remove the virus from our midst.  It is still out there, uncontained, waiting. We are, in fact, emerging from our basement shelters while the tornado is still tearing up the house.

As we take our first tentative steps toward recovery, we don’t even know what recovery will look like. The only thing we can be sure of, is that it won’t be the same as the life we were living before the pandemic. Will the virus be eliminated or merely contained? Will telework, social distancing, and masks become the new norm? In the near term we will have to learn new ways of working, socializing, educating, and playing. In the long term, we may have to learn to coexist with the virus, as we have learned to coexist with other risks. This uncertainty is debilitating, causing confusion and depression, and opening the way for misinformation and noncompliance with public health guidance.

As a community, we can do better. We can establish a transparent, community-wide process for recovery planning that can protect our health, restore economic activity, and increase community resilience.

Organizations across Greater Cleveland are already laying the foundation for our recovery. Business owners, industry groups, educators, and others are making plans to resume operations. They are developing near and long-term solutions, planning for multiple contingencies.

But our goal should be broader than restarting our economy. As we restructure our workplaces, schools, and civic organizations to operate within the confines of the coronavirus, we should look for ways to strengthen our human capital, infrastructure, and economy so that we are better prepared for future disasters, whatever form they take. In a word, we should work to become more resilient.

Many organizations understand this, and are already looking for ways to reduce their vulnerability to future dislocations, even as they plan for reopening. But we can accelerate our recovery and improve our ability to adapt if we coordinate these various planning streams, develop a shared vision of where we want to go, and identify specific actions that will get us there.

All communities are resilient, but the most resilient communities adapt more quickly to changes in their environment and recover more quickly from unanticipated events. These communities can respond quickly because they have skilled and educated workforces, diverse economies, committed leadership, effective planning, strong civic organizations, and a culture of collaboration.

In Northeastern Ohio, we have the resources to organize and manage a successful recovery. We have a vibrant business community, world-class medical organizations, outstanding universities, strong community organizations, and we have already experienced a major economic restructuring.

As a first step we should create a region-wide task force to assess the damage we have sustained and identify areas where we were most vulnerable. The task force and its working groups should include representatives from all sectors and populations within Northeastern Ohio.

As soon as possible, the task force should create a set of community-wide goals and objectives to provide direction during the recovery process. We won’t be flying blind anymore.

Throughout the process, the task force’s work must remain transparent, to build trust and encourage cooperation from all members of the community. The task force should provide regular status updates and should implement a coherent messaging campaign.

No part of our recovery from this pandemic will be easy. But a community-wide effort, strong leadership, and a sense of urgency can help us repair much of the damage and better prepare us for the next event.

May 15, 2020

Shape the Future by Building Community Resilience Today

The future looks ominous, but for emergency managers, it always has.

Since emergency management emerged as a specialized discipline in the mid-twentieth century, practitioners have always seen a future filled with disasters. Recall that today’s emergency management agencies are descended from Cold War civil defense organizations which were created in response to the terrifying threat of nuclear holocaust.

Thankfully, Nuclear Armageddon seems less likely today, but a look at our future might be only slightly less harrowing. Sea levels are rising, weather patterns are changing, storms are becoming more destructive, our infrastructure is deteriorating, our vulnerability to cyber attacks is increasing, federal funding for emergency management is almost certain to decline, our population is aging, more people are choosing to live in disaster-prone areas, and economic inequality and political tribalism are driving a wedge through the hearts of our communities.

Our problems are getting worse and our ability to address them is declining.

Graphic from https://www.climate.gov/news-features/blogs/beyond-data/2017-us-billion-dollar-weather-and-climate-disasters-historic-year

But we are not powerless in the face of these threats. We can, in fact, take action today to improve our community’s ability to respond to future disasters of all types – including destructive weather, technological accidents, terror attacks, pandemics, income inequality, job losses, and other long or short-term hazards. As emergency mangers we can take the lead in building community resilience.

Building resilience is not a new idea, but for most communities it will require a shift in perspective, a focused educational campaign, and an unwavering commitment from community leaders. And emergency managers are perfectly positioned to lead the way.

What is Resilience?

Resilient communities recover from disaster faster, more completely, and more efficiently than less resilient communities. When recovering from disaster, they don’t just replace what was lost, they build a stronger community that is better prepared for future disasters. Before disaster strikes, they focus on the future and they anticipate future risks. They understand their strengths and weaknesses, they learn from their mistakes, and they correct them. They are well-governed, well-connected, and they are backed by a diverse and solid local economy. Most importantly, they create a culture of collaboration, they strengthen community ties, and they act with a sense of purpose and urgency.

Resilience encompasses every aspect of a community’s life. Infrastructure, social capital, community cohesion, geography, demographics, mitigation, preparedness, planning, and the strength of the local economy all determine how effectively a community can adapt to chronic and acute stresses.  Some people equate resilience with preparedness, but resilience is much broader. While disaster preparedness is certainly part of resilience, it is only one part of many.  Resilient communities are prepared, but prepared communities are not necessarily resilient.

Resilient communities aren’t problem-free.  But when problems arise, community members identify the root causes, come together to develop community-wide solutions, and cooperate to address those causes. Residents of resilient communities are confident in their ability to come together to solve problems and create a strong, vibrant community that works for all of its members.

A large-scale disaster will be a huge problem for any community. But resilient communities that have experienced success in handling lesser problems will have the confidence and skills to recover quickly and completely from natural and man-made disasters.  Resilient communities are less vulnerable, suffer less damage from disasters, recover faster, require less outside assistance, and are better places to live. For emergency managers, resilience is a force-multiplier.

This affordable house, built under the “Habitat Strong” program, is one of six that survived Hurricane Michael unscathed. Surrounding older homes show severe roof damage.
(Photo credit: Journal of Light Construction: https://www.jlconline.com/projects/disaster-resistant-building/surviving-hurricane-habitat-houses-offer-lessons_o)

FEMA and the National Emergency Management Association (NEMA) both recognize the value of resilience. FEMA has a Resilience Directorate that combines mitigation administration, continuity programs, grant programs, federal insurance administration, and national preparedness. FEMA also offers an eight-hour course on building resilience (AWR-228: Community Resilience). NEMA and the U.S. Department of Homeland Security (DHS) are collaborating on a project to improve community resilience through enhanced risk assessments, information sharing, planning, mitigation, recovery efforts, and investments. Other organizations that provide guidance for communities seeking to build resilience include the Global Resilience Institute (GRI) at Northeastern University, 100 Resilient Cities, and Resilient Communities For America.

The Role of Emergency Managers

But if the keys to resilience are good governance, a strong economy, community connections, committed leadership, a culture of collaboration, and a healthy and prosperous population, how much impact can emergency managers have?  These issues are far beyond the responsibilities or resources of emergency management agencies.

A large impact, actually.  Emergency managers are remarkably well-positioned to lead community-wide efforts at building resilience. Emergency managers are recognized experts in mitigation, preparedness, response, and disaster recovery planning – the foundation of resilience. In addition, emergency managers are experienced at working with people from multiple agencies and multiple disciplines; have a regional perspective; understand the concept of the whole-community; and are experienced at conducting large-scale public education campaigns.

By virtue of their professional knowledge, their position in the community, and their experience, emergency managers are perfectly suited to start, sustain, and shape a community-wide conversation about resilience.

Building Resilience

Like preparedness, there is no resilience end state, no point where an emergency manager can say, “Today we achieved resilience.” Instead, there is a spectrum of resilience, and every community sits somewhere on the line between ‘less resilient’ and ‘more resilient.’ Your community’s task, then, is not to achieve resilience, but to become more resilient. Since there is no resilience end state, there is no end to the process of building resilience. Creating a more resilient community requires a never-ending commitment to consider the impact on resilience of virtually every community investment decision. Each proposal for a new housing development or commercial building; for upgrades to water, sewer, or transportation systems; for updated building or zoning codes; or for new social programs is an opportunity to increase community resilience.

Failing to take advantage of these opportunities will not only slow progress towards greater resilience, it may actually push a community towards the ‘less resilient’ end of the spectrum.

Building resilience takes the whole community and it must be consciously pursued all the time. While specific initiatives like infrastructure hardening or disaster-resistant building codes can increase community resilience, the total effort must be holistic, synthesizing political, economic, and social improvements to create a stronger community.

A community that wants to increase resilience must have four key attributes: committed leadership, a shared vision, a culture of collaboration, and a sense of urgency.

Here are seven things emergency managers can do to help their communities become more resilient:

  1. Understand the problem: Learn all you can about resilience and how it can help your community. Review current research and review the websites of organizations that promote resilience.
  2. Complete a community risk assessment. Your community may already have a regional risk assessment, like a Threat and Hazard Identification and Risk Assessment (THIRA). If not, you will need to produce one. A risk assessment and gap analysis will provide accurate baseline information to inform later resilience planning. Your assessment should identify your community’s threats, vulnerabilities, capabilities, and any capability gaps.
  3. Educate your own organization. Start your resilience-building project by convincing the leaders of your own organization of the benefits of community resilience. If your own organization does not fully embrace the project, it will be very difficult to convince others.
  4. Introduce the concept to the community. Educate key community leaders and residents about the importance of resilience, how it will benefit your community, and how your community can become more resilient. Schedule one-on-one meetings, speak to groups and include resilience planning in your public outreach messaging. Your goal should be to build consensus, create allies, and, if possible, identify a key leader who can champion the effort.
  5. Bring stakeholders together. Organize a workshop, seminar, or other event to bring community stakeholders together to begin the process of building resilience. Representatives from all sectors, including government, non-governmental organizations, regional agencies, educational institutions, community groups, faith-based organizations, critical infrastructure operators, and business leaders should be invited.
  6. Create a formal resilience planning organization. This group should be responsible for developing the community’s shared vision and managing the resilience planning project. This organization may require a full-time chairperson.
  7. Create and maintain a sense of urgency. This is a long-term project that will not produce fast results. Maintain community interest and energy by continually supporting resilience-building efforts.

Final Thoughts

Building resilience requires a never-ending, concerted effort by all elements of the community, but the results will benefit every resident and organization. As an emergency manager, you can play a key role in starting, shaping, and sustaining your community’s effort to build resilience.

July 22, 2019

This article was originally published in the August 2019 edition of the International Association of Emergency Manager’s online Bulletin: https://www.iaem.org/LinkClick.aspx?fileticket=3LXHvwqlMYk%3d&portalid=25

Title image:

Satellite imagery of the US Atlantic Coast with Hurricane Dorian in the morning of 2 September 2019

(Photo credit: NOAA)

You Can’t Handle The Truth

Earlier this week, an article about the coronavirus in a national newspaper described “panic buying” at a big box store in Hawaii.

Except there was no panic.  According to the article, hundreds of customers waited patiently in long lines for hours. Even when the life-saving items – paper towels and toilet paper – ran out, no one seemed to lose their minds. No pushing, no screaming, no one running wildly through the store yelling, ’we’re all going to die!’ Nothing at all. Apparently, the panic-stricken mob just got in their cars and drove away.

But that didn’t stop the paper from using the term ‘panic buying.’ Because of course, everyone knows that Americans panic at the slightest hint of danger.

Except they don’t. Seventy years of disaster research has shown repeatedly that people faced with real emergencies – much more serious than a temporary shortage of toilet paper – do not panic. In fact, following an exhaustive review of more than 700 individual studies of disaster behavior, researchers at the University of Delaware Disaster Research Center said the likelihood of mass panic during an emergency is “vanishingly small.” Standing in line to purchase cleaning supplies, bottled water or non-perishable food items when supplies are likely to run out is hardly panic.

The idea of people panicking when in danger is ingrained in popular culture. We’ve seen it in dozens of disaster movies. But evidence of panic during real emergencies is virtually nonexistent. At the same time, examples of survivors behaving in rational and sometimes inspiring ways are plentiful.

“Panicky” shoppers wait calmly in grocery line in NYC

At the Beverly Hills Supper Club fire in 1977 which killed 165 persons, hundreds of survivors evacuated burning rooms in an orderly fashion, even as the rooms filled with hot, choking smoke.

In 1979, nearly 150,000 people evacuated the vicinity of the Three Mile Island nuclear plant following an accident that caused a partial meltdown of a reactor core. Public safety officials, who had issued contradictory reports throughout the accident period, provided little direction or guidance, beyond advising people to evacuate. Yet the actual evacuation proceeded smoothly with no evidence of panic or other irrational behavior.

At an air crash at Sioux City, Iowa in 1989, which killed 112 passengers and crew, survivors exited the plane as they were instructed to do. Many assisted other passengers and, according to the fire chief, “were instrumental in saving additional lives.”

On 9/11, thousands of people calmly evacuated the World Trade Center towers after the buildings had been struck by aircraft and were burning uncontrollably. There are multiple reports of people assisting other people down the stairways throughout the evacuation process.

Not only do people not panic in emergencies, frequently they do the opposite. In the minutes, hours, or sometimes days before professional help arrives, survivors become first responders, rescuing trapped victims; providing first aid; and sharing food, water, and shelter.

Unfortunately, it is not just the occasional newspaper reporter or Hollywood producer who misunderstands human behavior in emergency situations. Too many people who should know better – elected officials, public safety officials, emergency managers, business leaders, and many other persons in positions of authority – also believe that Americans will react irrationally at the first sign of real danger. Worse, these officials and leaders act on their mistaken beliefs, often making bad situations worse.

An unfounded fear of stoking panic can cause persons in authority to withhold critical information, to devote resources to unnecessary security functions rather than to other critical tasks, and to fail to make effective use of available and willing citizens in providing assistance to members of their community.

Withholding information from the public causes multiple problems. It can stop people from taking effective action, reduce trust in leadership, and lead people to look to inaccurate sources for guidance.  As Crisis Communications expert Bruce Hennes notes, “the truth always comes out.”

The lesson for government officials and leaders of private sector organizations is clear. In emergencies, true panic is rare. People will respond to emergencies in rational and often altruistic ways. If they know what to do, they will do it.  Your best course of action at all times is to be honest and transparent and provide people with the information they need to protect themselves and their communities.

March 4, 2020

A version of this post was published in the April 2020 edition of the International Association of Emergency Manager’s online Bulletin: https://www.iaem.org/Portals/25/documents/202004bulletinonline.pdf

Cities Are Not Tornado-Free Zones

This week’s tornadoes in Dayton and Celina should remind everyone in Greater Cleveland that urban areas are not immune from tornadoes.

Tornado damage at Fort Worth, TX, March 28, 2000. (Photo: http://www.weatherimagery.com )

While it is true that large cities are rarely stuck by tornadoes, that is not because developed areas are somehow resistant to the storms. The less-comforting reality is that cities are struck infrequently because they occupy a relatively small percentage of the land in tornado-prone areas. Unfortunately, as our urban areas continue to expand, the likelihood of developed areas being struck increases.

In many ways, urban areas are the worst places to be during severe tornadoes. With the exception of modern high-rise buildings, few city buildings are constructed to withstand tornado-force winds, and many commercial structures lack basements. More people outdoors when a storm hits will inevitably mean more injuries and deaths. Congested roadways make escape impossible and can prevent people in vehicles – who are extraordinarily vulnerable – from reaching shelter. Built-up areas will have much more debris than undeveloped areas, and most injuries and deaths from tornadoes are caused by flying debris. In densely-built urban areas nearby buildings may create wind-tunnel effects that actually increase the velocity of storm winds.

So, city and suburban residents should take a few moments to think about ways to protect themselves and their families from tornadoes.

The first thing to keep in mind is that during a severe tornado, except for the very centers of modern high-rise buildings, there is no place above ground that is safe. Tornado winds can reach 300 mph, and no residential structure in the United States can withstand those winds unless the structure has been specifically and expensively designed to do so. Such a building would probably be made of steel-reinforced concrete, with walls two-feet thick, with no windows, and with doors made of three-inch thick armor. And even then, it may not survive. The vast majority of existing buildings are designed to resist winds up to 120 mph or less, significantly lower than winds generated by EF-4 or EF-5 tornadoes.

Basements offer significant protection, but storm cellars are better. Best of all are basements equipped with specially-designed and well-constructed ‘safe rooms.’ The Federal Emergency Management Agency provides detailed instructions for designing and constructing ‘safe rooms’ for homes and small businesses. But specially-constructed ‘safe rooms’ can be expensive and very few homes or businesses have them today.

Without immediate access to a ‘safe room,’ here are some things you can do to increase your chances of surviving a tornado.

Do not risk your life attempting to film the storm on your smartphone. Searchers probably won’t find your phone anyway.

Get inside. The air will be filled with debris hurtling toward you at 100 mph or more. Most tornado fatalities are caused by flying debris.

Go to a basement or storm cellar. If there is no basement available, go to a small, interior room on the lowest level.

Stay away from windows, doors, and outside walls. Cover your head and neck with your arms. Cover yourself with blankets or coats. Put on a helmet if you have one.

If there is no basement and no small, Interior room, get under the heaviest desk, table, or other piece of furniture that you can find. This isn’t good, but it might be the best you can do.

If you are outside and cannot make it to a sturdy building, lie down in the lowest place you can find and cover your head with your arms. Cover your body with a coat or blanket if you can.

If you are in a vehicle and see a tornado, get out of your car immediately. Do not try to outrun it. Tornadoes can be fast, they change direction erratically, and they can throw large pieces of debris long distances. Seek shelter in a sturdy building or in a ditch or other depression. Do not park under an overpass or bridge.

The most important thing you can do is think about your actions now, before the tornado emergency is issued. Have an idea where you will go and how you will protect yourself. Your local fire department and your county’s emergency management agency can provide more information on tornado safety.

Originally published in the Cleveland Plain Dealer.

– https://www.cleveland.com/opinion/2019/05/cities-are-not-tornado-free-zones-as-dayton-just-showed-map-your-safety-plan-in-advance-walter-topp-opinion.html

May 29, 2019

Spread the Word

As a brand-new county EMA director I was eager to work with the fifty-nine political subdivisions in my county to create a create an outstanding county-wide emergency management organization.  I knew that fire chiefs, police chiefs, and service directors would all play key roles and my agency already had identified liaison officers within each community.

But I also expected that elected officials would have a baseline understanding of emergency management. Before engaging with any of these officials, I asked the state EMA what emergency management training or information they provided to newly-elected mayors and legislators. Since our state’s revised code required each political subdivision to fulfill certain emergency management requirements, I expected that someone, somewhere had provided that information – as well as some additional background information – to these officials. I was wrong.

While some mayors were familiar with emergency management, and a few were even conversant in it, most had no idea how our agency operated, what their responsibilities were, and how their community would be supported if disaster struck.

 We immediately put together an educational program for elected officials consisting of office visits, e-mail updates, a newsletter, and a handbook titled Emergency Management for Elected Officials.

But it wasn’t only suburban mayors that had little awareness of what we were trying to do. I found that in general most people – including many senior leaders in my own county government – had little or no understanding of how emergency management would work in the county in the event of a major disaster.

As a director I found that general lack of understanding to be a significant obstacle over and over again, and I realized that public outreach was a lot more involved than the make-a-plan, build-a-kit mantra that we were accustomed to providing. Emergency managers can’t count on other people taking the time to learn about emergency management. They need to do everything they can to inform the community, create a sense of urgency, and encourage collaboration.

May 17, 2019

The Brave City of China

Nobody does disaster recovery like the Chinese.

Of course, they’ve had plenty of practice. Earthquakes, floods, typhoons, famines, revolutions, civil war: Chinese history is a heartbreaking chronicle of death and destruction on a cosmic scale. The three deadliest disasters in history occurred in China: the 1931 floods that killed more than three million people; the 1887 Yellow River flooding that killed more than one million; and the 1556 Shaanxi earthquake that killed more than 800,000.

More recently, the 1976 Tangshan earthquake killed more than 240,000.

This was no half-mythical story from a distant age before modern medicine, building codes, and emergency managers existed.  By 1976 Richard Nixon had already been to China, Neil Armstrong and eleven other astronauts had walked on the moon, and the first Apple I computers were being sold.

Tangshan, China was a modern industrial city that was home to more than one million people. A regional transportation hub, Tangshan was the most important city in a large agricultural region. Coal mines and heavy industries had fueled decades of rapid growth. But at 3:42 am on July 28, 1976, the city was torn apart by a 7.8 magnitude earthquake. More than 240,000 persons were killed and most of the city was flattened. Utility lines, bridges, railroads, and roadways were broken while more than 90 percent of the city’s residential buildings and more than 75 percent of the city’s industrial buildings were destroyed.  If ever a 20th century city seemed broken beyond repair, it was Tangshan.

Yet today Tangshan is a bustling, modern city of 1.5 million persons.  It’s man-made port, constructed after the earthquake, is one of the ten busiest ports in China, and the rebuilt city attracts many thousands of tourists each year. In recognition of its recovery from unfathomable disaster, the Chinese have nicknamed Tangshan “The Brave City of China.”

China is not the United States, and it is wildly unlikely that an American earthquake could kill even one tenth the number of people who died at Tangshan. The 1964 Alaska earthquake and tsunami – at 9.2 magnitude, the strongest earthquake ever recorded in North America – killed 131, while the 6.7 magnitude Northridge, California earthquake in 1994 killed 57.

But there are still important lessons to be learned from the Tangshan disaster, even if most Americans have never heard of it.

The enormous death toll at Tangshan was a result of several factors, including inaccurate risk assessment, lack of preparation, ineffective leadership, bad planning, poor urban design, and bad luck.

Chinese scientists and government officials had not believed that Tangshan was at risk for a serious earthquake. Building codes did not require earthquake-resistant construction. As a result, nearly every building, road, pipeline, and transmission line in the city was destroyed or damaged.  In the middle of the night almost everyone was home asleep, and the vast majority of those killed were crushed by the collapse of their homes.

Half of the houses in the city were single-story unreinforced brick or adobe structures. Close to the center of the quake, virtually all of these homes collapsed. Farther from the center, up to 40 percent collapsed. 63 percent of brick apartment buildings in Tangshan – mostly 2-4 stories tall – collapsed. Of the 22 steel-reinforced concrete apartment buildings in the city, ten collapsed, eight were seriously damaged, and four were moderately damaged. Overall, 650,000 of the 680,000 residential buildings in the city were destroyed or were seriously damaged.

Commercial buildings and critical infrastructure didn’t fare much better. 78 percent of industrial structures were heavily damaged or destroyed. The railroad system was crippled and eleven percent of roads were damaged. Most bridges were heavily damaged and 80 percent of reservoirs near the city were damaged. All critical systems: electricity, water, sewage, and telecommunications were damaged.

Because the city was not considered at risk, no attempt had been made to prepare or plan for an earthquake.  Chinese officials later wrote that relief efforts were hindered by a lack of planning, training, and leadership which resulted in great confusion and the loss of time, money, and human lives. Many local responders were killed or injured and emergency medical facilities were mostly destroyed. No organized help came from elsewhere for days, partly because roads were blocked but also because no plans for assistance had ever been made. Rescuers rushing to the scene in uncoordinated droves caused massive traffic jams that delayed response and took days to clear. The first outside responders to arrive were soldiers from nearby bases, but they were untrained and unequipped to deal with the disaster.

With no significant help arriving for days, survivors dug through the rubble by hand to free trapped family members and neighbors. Survivors organized themselves into working parties, set up medical areas where they provided whatever first aid they could, searched for food and set up temporary shelters. Without professional help, with no specialized equipment, with no official leadership or training, survivors and soldiers saved 80 percent of the people who were trapped under rubble.  They would have saved more, but a 7.1 magnitude aftershock on the afternoon after the quake killed many of those still trapped,

The urban design of Tangshan contributed to the disaster. In both residential and commercial districts, roads were narrow and buildings were close together. There were no escape routes that were free from falling debris. In addition, debris rendered virtually every road impassable, massively hindering rescue efforts. The city lacked parks or other open spaces where survivors could gather to set up medical stations or shelters.

Though no plans had ever been prepared, and the initial response was chaotic and ineffective, within days China’s central government was able to marshal a massive rescue and recovery effort. Four days after the earthquake 100,000 soldiers, 20,000 medical workers, and 30,000 technical staff were on scene and donations of food, clothing, and money were pouring in from communities throughout the nation. The central government established a national headquarters to coordinate relief and rebuilding while the provincial government established their own disaster relief headquarters.

Recovery efforts were centrally managed by the national government, which devoted enormous resources to the task. The scale of damage was such that some consideration was given to not rebuilding on the same site. Debris removal would be a major problem and the rebuilt city would be located on the same earthquake fault line that had destroyed the old.  But much of the city’s industry was reliant on proximity to the nearby coal mines, so the government decided to rebuild in place. 

To start the process, the government organized a reconstruction planning meeting to which it invited more than 3,000 experts in construction, urban planning, economics, public health and other areas.  They quickly determined that the new Tangshan would be more resilient, sustainable, and efficient than the old city.

Key improvements:

  • The chemical plant would be moved away from the city
  • The city would be divided into four primary functional zones: industrial, warehouse, residential, and cultural and administrative
  • Industrial facilities would reduce harmful emissions
  • Buildings located atop coals mines would relocate
  • Streets were laid out in a grid pattern
  • Evacuation routes were created
  • Control centers for critical infrastructure (lifeline systems) were decentralized
  • All buildings were designed to withstand earthquakes
  • Buildings and neighborhoods were designed to resist fire and flooding
  • Green areas were created

Debris removal was an enormous problem.  The destruction of many thousands of brick structures had created more than 200 million cubic meters of debris and trash.  While local clean-up efforts began within months of the disaster, a full-scale clean-up campaign was not initiated until September, 1981 – more than five years after the earthquake.

Clean-up was hindered by the lack of space to dump debris, as all available clear space within the city was covered by temporary living quarters and makeshift schools and businesses.  Those structures had to be cleared so that new permanent residential districts could be built.

Accordingly, a new residential district, complete with schools and shops, was constructed on the outskirts of the old city.  Construction began in 1979 and involved 53 construction companies and more than 100,000 construction workers. When the new district was ready, 11,000 households of one of the old districts were moved there and their former district was cleared and rebuilt.  In that manner, district after district was redeveloped. By 1985, nine years after the earthquake, 94.5 percent of Tangshan residents had moved into new homes and by early 1986 all temporary earthquake structures were demolished.

Debris was eventually dumped in landfills outside the city or used as foundation material for new construction.

By 1988, Chinese officials could write, “Today a new Tangshan stands proudly on the old site. The Central Government had invested over 24 million yuan in its reconstruction, all of which had been repaid by the Tangshan people in the form of tax and corporate profits. The population of the city now exceeds 1.3 million and the gross national product of the region reaches 85 billion yuan.” 

Compared to the decentralized, locally-managed American response to Hurricane Katrina, reconstruction of Tangshan started slowly, as large-scale plans were developed. But enormous national resources were devoted to the project and a new city was constructed within ten years.  New Orleans, which suffered far less damage than Tangshan, has not been completely rebuilt more than 13 years after the hurricane and in 2018 had an estimated population of 417,000, 14 percent fewer residents than it had in 2005, before the storm, when the city’s population was more than 484,000.

With Tangshan rebuilt, the Chinese government identified the most significant lessons learned:

(1.) The importance of accurate risk assessment (earthquake zoning).

(2.) The importance of planning, preparedness, and effective leadership.

(3.) The importance of urban planning (earthquake resistant construction standards, evacuation and escape corridors, parks and open space).

(4.) The importance of underground structures (in many instances the underground portions of buildings survived virtually undamaged while the upper portions were completely destroyed).

(5.) The importance of proper placement of critical infrastructure systems and control nodes.

As a result of the Tangshan disaster, stricter regulations were enacted nationwide requiring earthquake-resistant building practices in earthquake-prone areas. In addition, many cities implemented programs to strengthen older buildings. 58 Chinese cities, including Beijing and Tangshan were selected to become ‘earthquake-resistant cities.’  Existing buildings were reinforced and emergency plans were created. In addition, new buildings throughout the country must be designed to withstand earthquakes.

Today Tangshan is a thriving modern city. Careful planning during reconstruction has resulted in a more resilient city that has fully resumed its place in the life of its nation.

Photo: Tangshan after the earthquake ( image from travel.smart-guide.net)

For a comprehensive account of the Tangshan earthquake recovery see: The Great Tangshan Earthquake of 1976: An Anatomy of Disaster (Edited by Chen Yong, Kam-ling Tsoi, Chen Feibi, Gao Zhenhuan, Zou Qijia, and Chen Zhangli of the State Seismological Bureau of the People’s Republic of China: Pergamon Press; New York; 1988): https://www.amazon.com/Great-Tangshan-Earthquake-1976/dp/0080348750

May 3, 2019

Four Leadership Roles for Emergency Managers

There are thousands of books, articles, white papers, power point presentations and webinars about leadership. They all provide helpful information. But few address the exceptional leadership challenges faced by emergency managers.

It’s not that the basic principles of leadership don’t apply to emergency managers. They do. But the field of emergency management has some special characteristics that leaders must be aware of.

One of the distinctive features of emergency management organizations is that they are nearly always small. FEMA has thousands of employees and some state EMA’s have hundreds, but county and city EMAs typically have just a handful of employees, often fewer than five. One result of the small size of emergency management agencies is that the heads of these organizations do not always feel like leaders.

In larger organizations, leaders add value by maximizing the productivity of their employees. But in a shop with only three or four workers, local EMA directors must spend their time writing plans, conducting public outreach, developing exercises, and performing other emergency management tasks. Thinking about leadership can seem like a luxury that a growing workload won’t allow.

But leadership is not defined by the boxes on an organization chart. In truth, emergency managers have four critical leadership roles and their performance as leaders in all of these roles will determine how prepared their communities ultimately are.

Two leadership roles for emergency managers are described on agency organization charts, but two others are not.  The four leadership roles for emergency managers are:

  1. Designated leader of your emergency management organization.
  2. Leader of preparedness and emergency management activities within your larger organization.
  3. Leader of your community’s formal emergency management enterprise.
  4. Leader of your community’s overall preparedness and emergency management program.

Emergency Management Organization Leader

As leader of your organization’s emergency management program staff you are filling a traditional leadership role, and all of the familiar rules of leadership apply. You have positional authority and your responsibility is explicit. You are responsible for managing and directing whatever employees are assigned to your unit. As a leader of an identified work unit your primary job is to ensure that your people have everything that they need in order to do their jobs. You set priorities, distribute resources, enforce standards, provide guidance, remove obstacles, and monitor performance. Your leadership role is clear and you have the support of your organization’s HR department and your own supervisors.

Your priority in this role is to ensure that your staff members have the resources to do their jobs to the best of their ability.

Leadership Tips: Take care of your people, train effectively, remove obstacles to performance, motivate, delegate, lead by example.

Organization Preparedness and Continuity Leader

Your leadership role within your organization extends beyond your particular work group. Whether you work for a city or county government, or for a non-governmental organization, regional organization, or a private business, you are your organization’s subject matter expert for preparedness and emergency management. As such, you play a key role in ensuring that workers are prepared for emergencies and disasters and that the organization is fully prepared to resume operations as quickly as possible following a disaster or disruptive emergency.

In this role your authority is less clear, although you are unlikely to be openly challenged.  Some organizations will give you formal responsibility for employee preparedness and continuity planning, but some won’t.  Even if you have formal authority for the organization’s program, you can expect some level of resistance from other departments when you propose preparedness activities that will consume time or other resources. Your ability to implement effective preparedness or continuity programs will hinge largely upon your professional expertise and your ability to persuade others that preparedness is cost-effective and will benefit the organization. To succeed in this role, you must be fully supported by your organization’s top executives. The good news is that most people want to be prepared for disaster, especially if they receive appropriate guidance and sufficient resources.

Your priority in this role is to ensure that your organization’s personnel are fully prepared for emergencies or disasters and that your organization is able to resume operations as quickly as possible following disaster.

Leadership Tips: Communicate effectively, assess risk, prioritize, identify benefits, exert influence upward and laterally, get your leadership on board.

Emergency Management Community Leader

Your third leadership role is widely acknowledged throughout the community, but you will have to work hard to achieve your objective. As the leader of your community’s emergency management establishment, you will coordinate the emergency management efforts of all the organizations, agencies, groups, and individuals who have a role in your community’s emergency management program.

There are dozens, if not hundreds of organizations that will participate in your community’s mitigation, response, and recovery efforts. Some will have a seat in your EOC, but most won’t. Together, these organizations will provide the actual emergency management services that you will coordinate, including search and rescue, first aid, evacuation, sheltering, provision of emergency food and water, debris clearance, and so many others. Their roles and responsibilities should be described in writing in your operational plans and Standard Operating Procedures (SOPs).

As the senior emergency manager in your community, your job is to coordinate the efforts of these organizations to ensure that your community is as prepared as possible to manage the consequences of disasters or large-scale emergencies. Consider all of these organizations and groups as members of a very large team, and you are the team leader. Your job is to build the team, prepare it, direct it, monitor its progress, and keep it on track. While all of your team members will accept their roles, you need to remember that emergency management is not the primary mission of these organizations. Their day-to-day priorities are going to be very different from yours, and they may struggle to find the time or resources to fully support your program.

Your priority is to build and shape an effective team that works together to efficiently and effectively implement your community’s emergency management program.

Leadership tips: Plan diligently, identify capability gaps, share information freely, train effectively, exercise frequently, build relationships, encourage collaboration, manage conflict, create and maintain a sense of urgency.

Community Preparedness Leader

Your final leadership role is to spearhead community-wide efforts to increase preparedness of individuals and businesses and to build community resilience. The better prepared residents and businesses are, the more resilient your community will be and the quicker your community will be able to bounce back from disaster.

Your position as the senior emergency management official in your community, your professional knowledge, your relationships with other community leaders, and your experience in preparing and disseminating public messaging make you a highly credible and trusted advocate for preparedness.

Your priority is increase disaster preparedness of your community by providing accurate information and motivating community members to act.

Leadership tips: Develop positive messaging, ensure messaging reaches all members of the community, build trust, use multiple communication channels, be persistent.

And finally

As an emergency manager, your actual work unit might be quite small. But your position as the senior emergency management professional in your community gives you important leadership responsibilities that affect every resident and organization in your jurisdiction. Your willingness and ability to perform as a community leader will make a significant difference in your community’s ability to mitigate, prepare for, respond to, and recover from disaster.

January 22, 2019

Not Another Meeting

“Oh, God, not another meeting”

We’ve all heard it, most of us have said it.  And the truth is, meetings can be unproductive, tedious, and utterly wasteful.

But the takeaway isn’t that meetings are bad. The takeaway is that bad meetings are bad. Good meetings are not automatically bad.  In fact, good meetings can be good. Very good. Especially for emergency managers.

If you ever find yourself sitting across from your new boss, and you hear a comment like, “I don’t believe in meetings,” the first thing you should do when you get back to your office is update your resume’ and type out a quick letter of resignation. Don’t put a date on yet, but keep it where you can find it in a hurry.

Why? Because if your boss says he or she doesn’t believe in meetings, what they’re really saying is, “I don’t believe in sharing information, especially with you. Information is power, and there is not enough for both of us. I don’t want you to know what I am thinking, what my priorities are, or what I might do tomorrow and I don’t especially care what you think.”

If your boss won’t share information, you can be certain of one thing: he or she is setting you up to fail. Eventually something will go bad and you are going to end up on Front Street holding the bag.

In emergency management, law enforcement, and the military I have worked for many types of leaders: Good leaders, bad leaders, indifferent leaders, inspirational leaders, and leaders who can’t spell ‘leadership.’  There are lots of things that make a good leader, but one trait is always present. Good leaders share information. Bad leaders don’t.  I am not sure which way the causation arrow points: maybe sharing information makes you a good leader, or maybe being a good leader makes you share information. Either way, the connection is clear.

Emergency managers should recognize this intuitively, as the entire emergency management enterprise is based on collaboration and cooperation – both of which require unconstrained information sharing. Good emergency managers are out and about, listening and learning. There’s not time enough in the day to do everything, and those plans really need to be updated, but you are not learning anything sitting in your office all day. And no one else is learning anything, either.

As an emergency management leader, your job is to share information.  And not just with your staff, but with every organization, agency, community group, and resident of your community. Meetings can be a very effective tool for sharing information, explaining your priorities, developing relationships, understanding other points of view, and getting your message out.

If you are not sharing information regularly with the people and organizations that you are relying on – either through meetings, newsletters, e-mail updates, or other means – you are undercutting your own effectiveness as an emergency manager.

The best leaders I worked for conducted regular staff meetings to share information, discuss the future, and receive updates on ongoing projects. As a staff officer, I learned how my bosses think, what they expected, what their priorities were, and what our unit’s goals were in these morning meetings. I also kept abreast of the work my colleagues were doing, what problems they were having, and how they were resolving them.  Every morning update or staff meeting was a mini-AAR, overflowing with lessons learned.

Of course, meetings need to be properly conducted to have lasting value.  There are lots of articles and webinars about how to conduct effective meetings, and a good leader will learn how to do so.

At a bare minimum each meeting should have an agenda, a specified deliverable, someone in charge to keep the meeting on track, a time limit, and should only include people who have a reason to be there.

Despite what you might have heard, good meetings certainly have a place in the professional emergency manager’s toolbox.

January 20, 2019

Emergency Management is a Local Responsibility

During recent testimony, Federal Emergency Management Agency (FEMA) Administrator Brock Long told Congress that state and local communities must do a better job of preparing for disaster response and must stop looking to FEMA as a first responder.

Since FEMA was created in 1979, the agency has consistently described its role as a coordinating agency, bringing together all federal agencies in support of state and local governments, who are responsible for disaster and emergency response. The National Response Framework, issued by FEMA in 2008 and updated in 2013, describes a tiered system for disaster response, in which the primary responsibility for response and recovery operations is vested in municipal or county governments.  When local resources are insufficient, assistance is provided by neighboring jurisdictions through mutual aid, or by the state. When state resources are insufficient, state officials can request assistance from FEMA.

Emergency managers understand this.  But over time, as FEMA has become heavily involved in high-profile disasters, the public – and many non-emergency management local officials – have begun to view disaster response as a federal responsibility.

So, Mr. Long is certainly correct in pointing out to lawmakers that FEMA is neither structured, resourced, prepared, nor equipped to serve as a first responder during disasters or large-scale emergencies.

Most local officials do understand their critical role, but many find it difficult to devote resources to preparation for worst-case scenarios that likely will never occur.  Most local safety forces are already stretched thin just handling the day-to-day calls for service that they receive.  There is little time for disaster response training and little funding for specialized disaster relief equipment.  One result is that federal grant funding, which increased significantly after the 9/11 attacks, has become the main source of emergency management funding for many local emergency management agencies.

In an era of increasing federal deficits, this is an unsustainable practice. While Emergency Management Performance Grant funding has remained steady, funding for the Homeland Security Grant Program has declined form $861 million in 2009 to $402 million in 2017.

And Administrator Long is correct, state and local emergency management agencies will need to live with reduced funding or identify local sources.

https://www.reuters.com/article/us-usa-congress-fema/fema-chief-questions-agencys-role-urges-more-local-response-idUSKBN1DU2KT

http://www.govtech.com/em/emergency-blogs/managing-crisis/Who-Should-Pay-for-070113.html

December 16, 2017

Information Management Issues in a County EOC

During any activation, the most critical function performed at an EOC is information management. Planning, coordinating, requesting resources, documenting operations, keeping decision makers informed and other activities all rely on an accurate understanding of the situation, and that understanding can only be achieved if the right information is collected, analyzed, and understood.

In fact, during emergencies or disasters, emergency mangers could really be called information managers, since the primary function of the EOC is to develop and share an accurate common operational picture (COP).

To create an accurate COP, every EOC needs an effective information management system which can collect information from a variety of sources, ensure that it gets to the right persons in the EOC, document vital information, and analyze and display critical information is user-friendly ways. An efficient information management system will enable emergency managers to quickly determine the geographic scope of the incident, identify any injuries or damage, understand the potential impact on critical infrastructure, estimate the need for evacuation or sheltering, and identify the need for additional resources.

But efficiently processing incoming information takes time and planning.  While technology can help in collecting, sorting, and displaying information, the increasing use of communications technologies can significantly increase the amount of information that flows into an EOC. Having too much information can prevent careful analysis of data and can make it harder to recognize critical information.

Here are ten things to keep in mind while designing and implementing an information management system for your EOC.

  1. The first reports of any disaster or emergency will probably be wrong. Keep in mind that responders will need some time to accurately asses the situation.  Do not pass early information to policymakers, other agencies, or the public without emphasizing that this data is preliminary and has not been confirmed.
  2. You need an information management plan. Managing the flood of incoming information is a complex and challenging task that is the foundation for everything else that goes on in the EOC.  You aren’t going to be able to manage the flow unless you have planned and prepared to do so. At a minimum you need to know what specific information you need, who can provide it, how often you need it, how you can contact them 24/7, how it will be provided, who in the EOC will be responsible for obtaining the information, how it can be confirmed,  who will analyze it, how it will be displayed, and how it will be shared. Your information management plan, whether it is an appendix to an existing plan (EOP, EOC Operations Plan, etc.) or is organized as a stand-alone plan, should be shared with every agency that has a role in providing or receiving information from the EOC.
  3. Frequently exercise and update your information management plan. Because information management is critical to everything that is done in the EOC, it is especially important to ensure that your information management plan is up-to-date and that everyone who will use it is prepared to do so. Special care must be taken to keep contact information for various associated agencies current.
  4. You need a way to display critical information in real time. Everyone in the EOC should be able to access the current situation at any time. The EOC manager especially needs to have immediate access to the latest reports from the Incident Commander, responding agencies, supporting agencies, and other information sources.  Accurate injury and fatality information, critical infrastructure status, transportation system impacts, hospital capacity status, and shelter status are among the critical information items that should be updated and displayed in real time. Information can be displayed on an automated information system dashboard, on whiteboards, on wall-mounted monitors, on projection screens, or on specially designed status boards.
  5. Reduce the number of ways information can be transmitted to the EOC. As much as possible, develop information processes that reduce the ways information can be transmitted to the EOC. The fewer information channels you have to monitor, the more effective your information management system will be. Identify preferred channels for information sharing with supporting agencies.  Possible channels include shared incident management systems (WebEOC, etc.), designated chat rooms, designated e-mail addresses, and special telephone numbers. Planning for critical information to be transmitted to the EOC through a small number of pre-designated channels can
  6. Limit the amount of information that is transmitted to the EOC. Determine the type and amount of information you need from the various reporting agencies and ask them to report only the details that you need.  If possible, ask them to report summarized information rather than raw data.  Limiting the amount of incoming information that EOC staff members need to evaluate will make their jobs easier.  If you need additional details, you can always reach back to the reporting agencies.
  7. Push out critical information. Don’t wait for someone to ask. Be proactive, push out significant information rather than waiting for other agencies to request it. Keep policy-makers and any agencies that are providing resources fully informed of the current situation. Keep in mind that decision-makers need to understand emerging patterns rather than extreme details.
  8. Assign a team or a capable individual to maintain the Common Operational Picture (COP). Their main duties will be to collect, evaluate, analyze and consolidate information into an accurate and coherent picture of the current situation.  The team should have no other significant responsibilities, so they can respond quickly to changes in the situation.
  9. Plan for untrained personnel in your EOC. Expect that some people in your EOC from supporting agencies will be unfamiliar with EOC processes and have a plan to provide immediate assistance to help them understand their role and the EOC information processes.  No matter how often you exercise your EOC support staff, some agencies will be forced to send untrained personnel to the EOC because trained are unavailable. If possible, assign an EOC staff member to assist supporting agency representatives who are having trouble.
  10. Prepare a briefing template for briefing senior policymakers and other agencies. Prepare a briefing template to speed the process of preparing and presenting short-notice briefings to decision-makers and resource providers. Identify the most critical items of information that decision-makers need and be prepared to present it at any time upon request.

http://www.armadausa.com/News.aspx

Mar 26, 2018